Privacy Policy

Privacy Policy

Introduction

Welcome to https://self-defense-classes-tempe.storysurge.net (referring to Self Defense Classes Tempe, henceforth ‘we’, ‘us’, or ‘our’). We are dedicated to maintaining a transparent and secure online environment for our users. This Privacy Policy explains how we handle the personal information of visitors and users who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://self-defense-classes-tempe.storysurge.net.
  2. Any mobile or desktop applications developed by us, as well as their associated services.
  3. Online forms, surveys, and registration processes conducted through our platforms.
  4. Interactions with our customer support team via email, phone, or text messages.

Please note that this policy does not extend to external links or third-party services accessed from our website, each of which has its own privacy policies. We encourage users to review these policies to understand how their data is handled by other entities.

Processing Activities

Our Privacy Policy guides how we interact with you in various ways:

  1. As an authorized user: When you sign up and use our applications, we process your account information for seamless service delivery.
  2. Website visitors: If you visit our websites linked to this policy, we may collect certain data as described below.
  3. Communications: We communicate with users through newsletters, emails, phone calls, or texts/SMS messages, and these interactions are governed by this Privacy Policy.

Personal Data Collection

Self Defense Classes Tempe collects multiple categories of personal information to enhance user experiences and improve our services:

  1. Account Information: This includes usernames, passwords (hashed and salted for security), and profile details provided during registration.
  2. Payment Information: We process data related to billing and transactions, such as credit card numbers, expiration dates, and billing addresses, when you make purchases or subscribe to our services.
  3. Financial Information: In some cases, we may collect financial records for accounting and auditing purposes, but only with user consent and in compliance with applicable laws.
  4. Purchase Information: Details of products or services purchased from us, including quantities, prices, and order dates, are stored to facilitate better service and personalized recommendations.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) and mobile phone numbers may be collected for analytics and push notification purposes, with user consent where required.
  6. Location Data: With your permission, we access location information from your devices to provide relevant local services.
  7. Feedback and Reviews: We encourage user feedback and reviews, which include personal data like names and contact details (optional), to improve our offerings.
  8. Social Media Information: If you choose to connect our services with your social media accounts, we may collect information from these platforms, such as your public profile data, friends/followers lists (if applicable privacy settings permit), and post interactions.
  9. Product Information: Details about the products or services you interact with on our platform are recorded to enhance user experience and personalize content.

We gather this data through direct user input forms, automated tracking technologies like cookies, pixels, and server logs, as well as from third-party service providers who assist us in delivering our services.

Cookies

To enhance your experience and provide relevant content, we use cookies:

  1. Strictly Necessary Cookies: These ensure basic functions of our website, such as allowing secure log-in sessions.
  2. Preference Cookies: They remember user preferences, such as language settings or chat window positions.
  3. Analytics Cookies: Used to gather information about how visitors interact with our site, helping us improve its performance and content.

Users have control over non-essential cookies through our Cookie Manager, where they can customize their preferences and delete any stored cookies.

Retention and Deletion

Personal Data is retained based on legal requirements and the purpose for which it was collected:

  1. Legal Obligations: We may be required by law to keep certain records for a specific period.
  2. Business Needs: Data is retained for as long as necessary to provide our services, resolve disputes, prevent fraud, and enforce our terms of service.
  3. After Purpose Fulfilled: Once the data is no longer needed for these purposes, it is securely deleted or anonymized.

Security Measures

We implement robust security measures to safeguard your personal information:

  1. Encryption: We use encryption protocols to secure data in transit and at rest, ensuring that sensitive information is protected.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards to process data on our behalf.
  3. Access Controls: Only authorized personnel with legitimate business reasons have access to personal data, and they are bound by confidentiality agreements.

Children’s Privacy

Self Defense Classes Tempe does not knowingly collect or solicit personal information from children under 18 years of age. Our services are intended for adults, and we encourage parents and guardians to supervise their child’s online activities.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask us to correct or update inaccurate or incomplete information.
  3. Erasure (Right to be Forgotten): In some regions, you can request the deletion of your data from our systems.
  4. Restriction: Limit or restrict the processing of your personal data under certain circumstances.
  5. Portability: Receive your personal data in a structured, commonly used format, and transfer it to another controller.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Be free from discriminatory practices based on certain factors like personal data performance.
  8. Data Appeals/Complaints: File appeals or complaints with our privacy team regarding our handling of your data.
  9. Withdrawal of Consent: You have the right to withdraw consent for any data processing activities we perform based on your consent.

For detailed information about your rights, please refer to the laws and regulations specific to your jurisdiction.

Changes to Policy

Self Defense Classes Tempe reserves the right to update this Privacy Policy at any time. Any modifications will be posted on our website with a revised effective date. We encourage users to review this policy periodically to stay informed about how we protect their personal information.

Contact Information

If you have any questions, concerns, or requests regarding our Privacy Policy or data handling practices:

We value your trust in us, and we are committed to maintaining a secure and transparent environment for all our users.